Frequently Asked Questions
Everything you need to know about Topologie products and services.
What is the standard shipping timeframe?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.
What is your return policy?
We offer a 30-day return policy for all unused items in their original packaging. Please note that customers are responsible for return shipping costs unless the item is defective.
Are Topologie phone cases compatible with wireless charging?
Yes, our phone cases are designed to be compatible with most Qi-certified wireless chargers. For MagSafe specific compatibility, please check the individual product specifications.
How do I clean my Wares system straps and bags?
We recommend hand washing with mild soap and cold water. Avoid machine washing or tumble drying to maintain the integrity of the climbing-grade ropes and hardware.
Do you offer a warranty on your products?
Yes, all Topologie products come with a 1-year limited warranty against manufacturing defects in materials and workmanship from the date of purchase.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.